Shipping Policy

At Zelonte, we are committed to providing a smooth and reliable shipping experience for our customers.

Shipping Locations
We currently ship to multiple countries worldwide. Shipping availability may vary depending on your location and local delivery services.

Order Processing Time
Orders are typically processed within 1–4 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time
Delivery times generally range between 7–16 business days, depending on the destination, supplier processing times, customs clearance, and local courier services.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. From time to time, Zelonte may offer free shipping promotions on selected products or orders.

Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking details.

Delays & Delivery Issues
While we strive to ensure timely delivery, delays may occur due to customs inspections, weather conditions, carrier disruptions, or high order volumes. Zelonte is not responsible for delays caused by third-party shipping carriers.

Incorrect Address Information
Customers are responsible for providing accurate shipping information. Zelonte is not responsible for orders shipped to incorrectly provided addresses.

For Customer Remorse

Restocking fee: We do not charge any restocking fee

How to return an item

Contact us: Email our team at support@zelonte.com with your order number for the return.
Pack your items: Repack the item securely in its original packaging, including all accessories, tags, and documents.
Send it back: Drop your package off at the nearest shipping carrier location as per instructions in the return authorisation email.

Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us immediately at support@zelonte.com with your order number and relevant details.

Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer.

Contact Information
For shipping-related questions or support, please contact us:

Zelonte
Email:

Website: www.zelonte.com