Refund policy
Here’s your updated Return & Refund Policy with “Zenora” changed to “Zelonte”:
Return & Refund Policy
30-Day Easy Returns
At Zelonte, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a simple and hassle-free return process.
Return Policy Overview
Return Window
You have 30 days from the date you receive your order to request a return.
Item Condition
To be eligible for a return, items must be:
Unused and in original condition
Returned in the original packaging
Accompanied by all accessories, tags, and documentation
Easy Returns
Our customer support team is here to guide you through the return process and make it as smooth as possible.
Return Costs
Defective or Incorrect Products
If your item is:
Damaged during shipping
Defective
Incorrect or not what you ordered
You will not be charged for return shipping. We will cover the return costs.
Change of Mind / Customer Remorse
If you:
Ordered the wrong item
No longer want the product
Need a different size or variation
The customer is responsible for the actual return shipping costs. Original shipping charges are non-refundable.
How to Return an Item
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Contact Us
Reach out to our customer support team with:
Your order number
Reason for the return
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Repack the Item
Securely pack the item in its original packaging, including:
Accessories
Tags
Manuals and documents
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Ship Your Return
Send the package using the return instructions provided by our support team.
Refund Process
Inspection
Once your return is received, we will inspect the item to ensure it meets our return requirements.
Refund Timeline
Approved refunds are processed back to your original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
Need a different size, colour, or product? Contact our support team and we’ll help arrange an exchange quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. These items will be clearly marked as non-returnable on the product page.
Need Help?
If you have any questions regarding returns, refunds, or exchanges, our customer support team is happy to assist you.
Zelonte.